FAQs
What is a refund policy?
A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns. That said, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. Most often, you can find a refund policy online on a company website and on a purchase receipt.
Why do online stores need a refund policy?
A refund policy is not required by law like a privacy policy. However, almost all retail companies offer some form of refunds or returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. It is considered a best business practice to offer returns and refunds, and customers may or may not choose to shop at your store based on your refund policy.
What should be included in a refund policy?
A refund policy can be relatively straightforward. It does not need to be a legal document, like a privacy policy or terms and conditions. A refund policy should answer the following questions:
- How long does the customer have to return the item?
- In what condition can items be returned?
- Will a refund be issued, and if so, how much and what type (e.g. store credit or refund)?
- How do exchanges work?
- Do you accept returns or refunds for sale items?
- Who will pay for shipping?
How does the refund policy work?
Dukandary’s free policy was developed and reviewed by legal experts, to get started:
1. Go to Dukandary.com/page/refund-policy
2. Send an email on care@dukandary.com with your company information
3. Wait 2-3 days for the confirmation by our side, it will arrive in your inbox
How should I get in touch with you?
If you have any questions or doubts about using Dukandary, you can get in touch with us at care@dukandary.com or you can call us on
For other details you can go through our pages
- Privacy policy
- Refund policy
- Terms and conditions